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Other: CUSTOMER RETURNS [-]
by Guest113 on January 03, 2011

jan 3 , 2011

  I WITNESS RUDE CUSTOMER SERVICE AT HOME DEPOT TODAY JAN 3, 2011. MY HUSBAND AND I AND HIS EMPLOYEE  CAME INTO RIVERDALES DEPOT STORE TODAY TO RETURN AN  RIGID WD1250 SHOP VAC WHICH WAS PURCHASED A FEW DAYS PRIOR. THE DAY HE PURCHASED IT HE CALLED AND TOLD ME THAT THE PRODUCT WAS WRAPPED FUNNY IN TAPE AND PIECES WERE MISSNG AND IT APPEARED TO BE USED AND NASTY. HE SAID'' HA WAS SURPRISED HOME DEPOT SOLD THE ITEM LIKE THAT HE SHOULD HAVE CHECKED IT''. ANYWAY WE WENT TO RETURN THE ITEM AND  MS. TINA ACCUSED HIM OF TRYING TO BRING AN USED VAC BACK TO THE STORE FOR A NEW ONE ARGUED WITH HIM IN SUCH A MANNER THAT i HAD TO STEP BACK AND LOOK FOR RETURN POLICY POSTERS TO SEE  HOW WERE THEY SUPPOSE TO HANDLE THE PROBLEM . ALL I SAW WAS FALSE ADVERTISEMENT OF HOW HOME DEPOT WILL HELP YOU FIND AND GET WHAT YOU NEED. MS. TINA SAID THAT HOME DEPOT WOULD NEVER SALE AN ITEAM LIKE THAT , THEY ALWAYS(THE EMPLOYEES) CHECKED RETURN PRODUCTS BEFORE THEY RETURNED THEM BACK TO THE FLOOR. THE SITUATION GOT OUT OF HAND THAT HE CALLED HIS CONTRACTER WHICH WAS THERE WITH HIM ON THE PHONE TO SPEAK WITH HER. THE ONLY THING HE TOLD HER WAS THE BOX WAS TAPED AS MY HUSBAND TRIED TO EXPLAIN TO HER WHEN THE PURCHASE WAS MADE. AFTER SHE SPOKE WITH THE CAUCASSIAN MALE SHE FINALLY SAID OKAY TO THE EXCHANGE AND SAID THAT SHE WILL NOT TAKE THE NEXT ONE BACK IF HE NEEDED TO RETURN IT STILL IN A RUDE MANNER. THE REASON I AM COMPLAING BECAUSE MY HUSBAND AND i ARE BOTH IN THE BUSINESS OF MAKING PEOPLES LIFES LESS COMPLICETED AND WE REALLY BELIEVE IN GOOD CUSTOMER SERVICE DEALING WITH OTHER PEOPLE. WE SPEAK ABOUT IT DAILY AND IT UPSETS US WHEN WE ARE TREATED RUDELY. WE FELT ASTHOUGH HE WAS STEREOTYPICAL SITUATION AND I MYSELF DIDNT LIKE IT AT ALL. THE OTHER YOUNG LADY WHICH I CALL HER SIDE KICK WAS MS. ANITA(RUDE).

 

                                                  TO WHOM THIS MAY CONCERN






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