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by Ben on December 05, 2010

I have a complaint about the Home Depot store in Dothan, Alabama (Store Number 0808).  I went into this store to exchange some ceiling fans.  I went to the returns register and no one was there so I went to the customer service desk and this lady was there.  I asked her if she could help me with an exchange and she rudely told me "No, I can't help you, you need to go to the returns register".  Before I could tell her no one was there to help me she closed the door to the office.  I walked around the store for about 20 minutes until finally someone helped me with my exchange.  The associates are also clueless about anything in the store.   I don't shop in this store anymore.  If I go to Home Depot it is to the store in Bainbridge, Georgia (Store Number 6959).  The Bainbridge store is smaller than the Dothan store but the employees there sure know what the meaning of what good customer service is.  Every time I have been in the Bainbridge store someone has offered to help me and the associates sure know their stuff.  I am fixing up an old house that I bought back in June and I have spent about $5,000 so far and the Dothan store could have received my business if not for the poor customer service. 






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November 07, 2009
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