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Other: to all you complaing customers [-]
by Guest110 on August 17, 2010

i work at the home depot and it just sucks.the only thing that keeps me there is the fact that i've worked two jobs that sucks way worse and i am really patient.i do not want to make it a career.its just a job.im not complaining.i just want you to read this before you make a customer service complaint so that you could see a worker's side of the story.i know that there are employees who can be just rude.but they don't get rude for no reason.the job is overwhelming.its hot.and coeworkers are constantly on the radio shouting at you saying''customer needs assistance on aisle 9''and your already with a customer who have thousands of questions and you have two more after that one.so the customer who was radioed in walks out because of waiting so long.after working there for quite a while i've seen that the real reason why an employee may be rude is because you the customer may have said something to him or her and it will cost them their job if they directly say something back to you.so there is nothing wrong with an employee taking a deep breath and counting to five or whatever.and complaing customers minipulate so much.ya'll always tend to add on sumthing.we work long 8 hour shifts of just constantly assisting ppl and cleaning up their mess and constantly stocking the shelves while constantly getting interrupted and when we don't get the shelves fully stocked and organized,management gets on to us and say why didn't you get it done.they push customer service as a number 1 priority but they also throw more duties on to you that you have to get done by the end of your shift.customers expect that we only just assist ppl and thats it.WRONG!!!then we are scheduled to work departments that we have no expertise in with no coverage from an expert in that department.we are required to stop and acknowledge every customer and offer them assistance.if we don't the customer will think we are being rude and its poor service.i really hate offering ppl help because 90 percent of the time its a really difficult question and i can't answer it and whoever can is gone for the day or is on a one hour lunch.that makes me feel really stupid and the customer is just staring at me wit a dumbfounded look as if i let him or her down by offering help but don't know how to help them when they start explaing the problem.i don't mind helping in all departments,i just don't want to be scheduled everywhere because i don't know everything.i just know enough to show were the product is at or to rekey locks,mix paint,cut pipe,carped,etc.i don't know how to wire up circuits and stuff but when a customer see me over there,they expect me to.then you guys get mad when we say ''its not my department''we don't say that because we know the answer to your problem but we choose not to help you because we're not scheduled there.we say that because we just flat out don't know.the only department i know really well is paint because i work there alot.i know what we don't carry and no longer carry in that department.but any other department there have been times when i tried to help by looking for an item for 30 minutes with the customer and the person who works that department comes over and say we no longer carry it.but when we say we don't work this department let me get the person who knows,you get mad.then there are times when we are running errands or hunting down a customer because they have been waiting,we get stopped by another customer and he or she starts explaing their needs right before we tell them we are tied up.some ppl may have a simple question like were are the air filters.thats ok.but some ppl expect you to stop what you are doing and they have a list of questions and concerns.and you end up forgetting all about the customer you were already helping.it happens.and when we tell you dat we are busy you get mad.so either way,if one customer isn't getting pissed off,another one is.and to add on,its a big store with a countless number of items.many times customers come in and expect us to know everything about everything.most of the stuff they ask for we don't even know what it looks like and never heard the name of it even though we may walk past it all the time.not to mention we all have phones.so then we have to worry about the customers who calls up there.and majority of the time when they call,we are already helping someone and we are at the oppossite end of the store to get a price or information for them.and them ppl interrupt us when we are on the phone with a customer and we have to answer the call because if we don't,it will go directly to the store manager's phone and he or she will ask us why we didn't pick up.so even though its rude to answer a call while you're already helping someone,it's company policy that we answer a phone call.the worst part is that we do not get paid overtime and most of us can't cut it.so when we are heading to the break room to go home or to lunch,we get stopped by a customer and we end up staying an hour over because it was a big order and everyone else was busy.so we can't say no to the customer.i pretty much got everything summed up.bottom line is that its all about timing.there may be some days when you go and you'll happen to catch an expert in that department who can help you.but on the otherhand you may show up while he or she is tied up with other customers who may be asking a ton of questions.its not best buy at the home depot.everyone can't help everywhere.its a very interesting job.when i go to other stores and i don't get help right away,i understand because i work in the heat of retail myself.its obvious that the ppl who complain about service never actually worked it before.i have more to say but im going to stop right here because i've said so much.






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