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Paint [-]
by Erik Hallford on October 23, 2006

October 23, 2006

Home Depot Corporate

On 10-13-06 I had 10 gallons of Glidden GL 2250-0110 paint tinted and mixed at the 0627 Home Depot in Emeryville, California store, which I applied to my neighbor’s house. “Neighbor hired me to paint the outside of her home in order to put it on the market to sell”

On 10-17-06 I needed another 5 gallons, so I brought the lid from one of the paint buckets that I had purchased on 10-13-06, to the 0627 store to have it tinted to the same color, so I could finish the job.

10-18-06, “two workers, my wife and myself” used the paint purchased on 10-17-06 to finish and to touch up work and at the end of the day I began to see funny shadows on the walls. At first I just thought the paint was not dry, but as the sun went down I came to the conclusion that the paint purchased on 10-17-06 was not the same color.

I took the two buckets of paint to compare and I couldn’t see any difference in the color. However, after my wife told me to look at the lids on the buckets to see if they are the same tinted color. Meaning the Home Depot computer printout that indicates how much of each tint to apply to the base color, in order to produce the final color.

What I found is that the formula on the bucket of paint I purchased on 10-17-06 was very different then the ones purchased on 10-13-06. Not only was the wrong mixture used, but the type of paint was also entered incorrectly.

Page (1 of 3)
The evening of 10-18-06 my wife and myself went to the 0627 Home Depot not only to get another 5 gallons of paint, but my wife was going to suggest a store credit to compensate for our losses that Home Depot caused. I have a breakdown of those losses at the end of this letter.

We were directed to the manager Mark Hollenbrook, as we were explaining the situation to him, he quickly cut us off and stated that yes Home Depot made a mistake, but it is the customers reasonability to check the paint especially when you have a color matched. My wife questioned Mr. Hallonbrook, she asked: if it is the customers responsibility, where do you have that posted and shouldn’t you also have a posting of your computer printout and a diagram as to how to read it. She went on to inform him that Home Depot was not matching a color, but in fact re-producing you own formula. People buy paint for many reasons, the biggest one would most likely be due to Home Depot adds on their ability to match anything and professional service. In fact that’s why I purchase my paint at your stores; they stand behind the service they provide. Home Depot made a mistake and should be held accountable.

I want to make it clear, that this was a huge mistake. I have been in management for years; I personally would use this as a training tool. The most important thing is check and double check the out going product.

Mark said, I’m not going to argue with you and this is not a fight, and told us that he would give us another 5 gallon bucket at no cost. Carol said, well that’s great but what about our losses, this was not just some little error that a $60.00 bucket of free paint can correct. What about issuing us a credit? Mr. Hollenbrook stated that Home Depot doesn’t do that.

So, we went ahead and got our paint and went home.

At this time we have in losses: No. 1 -Approx. $900.00 dollars in wages for the two days and the cost to rent the airless sprayer. No. 2-Lost two (2) days work waited.

Page (2 of 3)
No. 3-The job was not finished on time and due to the fact that the owner is selling the house and wanted it completed by her deadline. Being that we failed to do that, she most likely will not hire us to paint the inside of the home.

We are not out to get Home Depot for a big pay off we are only seeking the actual monetary losses. Further more we are confident that Home Depot will due the right thing and compensate us.

We hired Home Depot to do a job and it was done incorrectly and caused us losses and Home Depot is liable for those losses.

Like I stated we are fair and reasonable people, we are seeking the losses that are due to us.

I thank you for you time, and hope to receive a response soon. Our information is listed at the top of this letter.

Sincerely,
Erik and Carol Hallford

Cc: Home Depot Corporate
Cc pending: The Better Business Bureau
Cc pending: The Consumers Protection Affairs






Comments >

Page: 1, 2, 3, 4, 5 ... 64
Guest59
Posted on: January 03, 2007.

I used to work in this store about a year ago, and all i can say...this store manager's really a jerk.




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