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Other: Scaffold Rental [-]
by Guest6 on October 14, 2006

A funny thing happened when I rented some scaffolding from the Home Depot store on Riverdale in Memphis.

I know nothing about scaffolding so I trusted the sales staff to load up everything I needed into my truck. I paid the $62 dollar a day fee and headed home. I got home and discovered that the casters and several supporting cross bars were missing. I returned to the store (16 miles roundtrip) and got the casters but was rudely told that I evidently didn't know what I was doing and that I had been given plenty of crossbars. Okay, I'll admit that I'm not the handyman but I did learn enough in college to read the assembly instructions they gave me. They refused to give me the additional crossbars.

Upon returning home I started to assemble the scafold and low-and-behold I'm missing 3 crossbars. Before returning to the store I measure the base and discover that there was no way to get this behemoth down my hallway so I took it all apart, loaded it back into my truck and headed for the store.

Things start to happen now. I explain all of the problems I've had with the missing parts and how this isn't going to work to the rental agent and he say's he'll only give me back $40 of the $62 a day charge. Now... I've only had this thing for about 3 hours and I know it's only a $20 difference but I feel like I should get a full refund. No luck at the rental counter so I speak with the store manger.

This guy procedes to treat me like I'm some kind of criminal or con-man trying to cheat him out of $20. I don't mean to brag at this point but I'm thinking to myself about how if this guy only knew who I was. I'm an analyst for a major stock brokerage firm here in the Southeast and while it would be unethical of me to let this affect my professional opinion of Home Depot, it was nice to let the fantasy play out in my head for a few seconds. I realized pretty quick that I'm dealing with a poor guy that just has to tow the line for the company so I bite my tounge and walk out with my $40.

It get's funnier when I call the 800 customer support line and get almost the exact same treatment and line from the girl on the phone. She goes on to claim how lucky I was that the generous Home Depot allowed me to have $40 back. When I ask if there is anyone else I can speak with she informs me that she is the ultimate person at HD and that her decisions are final. Oh praise the great Home Depot. Bow down before me you fools.

Well I guess I should feel proud that I spoke directly to the president of the company. She didn't have the Harvard accent I expected though. Hey, I know it's only 20 bucks, but I can't help but think that I'll remember this whole episode the next time I trade in this stock.

Comments >

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Posted on: January 26, 2007.

There are a lot of renters that will get the tool home, use it, finish their job, and then return it and say it didn't work. So the rental agents were probably thinking that. I think you probably had a smug attitude and a chip on your shoulder anyway, and no one likes to deal with a person like that. I think that if you weren't such a dick, they probably would have given you all your money back. And in the future, learn how to use the tools you are renting.

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