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Tools & Hardware [-]
by Guest120 on January 20, 2012

I tried to return a recent purchase at home depot. the merchandise had all tags and was never used.  the original cost of the product was $30+..they were trying to give me only $16.00 (50% penalty for what!!)...i spoke with the assistant manager and then the manager to give me the full price credit and he declined it...what a rude people...they just told me to complaint if i want to...I tried several people at customer service with no success. I think these managers from Alameda and santa fe ave in Denver Colorado should be fired!!! I am not buying at home depot anymore. 

Comments[247]



Other: POOR SERVICE [-]
by Guest118 on January 16, 2012

Every time I shop at the Home Depot store in West Windsor, NJ I am forced to use the self check out lines. Then I look around and see many of the employees standing around and doing nothing except talking to each another instead of helping the customers. What the hell is going on here?

Comments[316]



Other: store manager rude and mean [-]
by Guest117 on November 02, 2011

your new store manager at home depot littleon nh is horrible, he is rude to staff .He makes fun of people behind their backs, treats employees unfairly and show favoritism to some and treats others very unfairly. to bad home depot you just lost my business.

Comments[81]



Appliances [-]
by Guest115 on May 04, 2011

Kitchen Cabinet install NIGHTMARE with HomeDepot-Flagstaff, AZThis was a pretty cut and dry replacement (and installation) of new cabinets, Silestone countertops, Kohler sink, new faucets and disposal. HD required all payment up front. This should have been the clue to go elsewhere. So last October we committed to fork over $20k for Thomasville/Martha Stewart cabinets and all the trimmings. It is May 1 and this job is not finished - or close to it. Cabinets were either damaged, the wrong size or so poorly constructed that the installer couldn’t fix them. There is a gap between the doors-there is no center style to close off the open space. It appears that someone tried to cover up scratches with a magic marker - glossy look on matte cabinets. The cut out space for the wall ovens was the wrong size, and this was “not their problem” !!!  Installation doesn’t include putting what was demolished back together. You have to find your own plumber and electrician to supplement their “installation”, including a woodworker to fit the oven into the cabinet and the microwave back on the wall. This cabinet fiasco took so long that the Silestone pattern we picked had been discontinued. WE called Silestone and found a plentiful supply not 20 miles away. A simple formica counter top for the laundry room isn’t ready after 6 months! Lowes remodeled our kitchen in Phoenix - in one month everything had been demolished, reinstalled and was all put back together before final payment. WE ARE SO SORRY WE DIDN’T LOOK FOR A CONTRACTOR TO DO THIS JOB.

Comments[21]



Other: CUSTOMER RETURNS [-]
by Guest113 on January 03, 2011

jan 3 , 2011

  I WITNESS RUDE CUSTOMER SERVICE AT HOME DEPOT TODAY JAN 3, 2011. MY HUSBAND AND I AND HIS EMPLOYEE  CAME INTO RIVERDALES DEPOT STORE TODAY TO RETURN AN  RIGID WD1250 SHOP VAC WHICH WAS PURCHASED A FEW DAYS PRIOR. THE DAY HE PURCHASED IT HE CALLED AND TOLD ME THAT THE PRODUCT WAS WRAPPED FUNNY IN TAPE AND PIECES WERE MISSNG AND IT APPEARED TO BE USED AND NASTY. HE SAID'' HA WAS SURPRISED HOME DEPOT SOLD THE ITEM LIKE THAT HE SHOULD HAVE CHECKED IT''. ANYWAY WE WENT TO RETURN THE ITEM AND  MS. TINA ACCUSED HIM OF TRYING TO BRING AN USED VAC BACK TO THE STORE FOR A NEW ONE ARGUED WITH HIM IN SUCH A MANNER THAT i HAD TO STEP BACK AND LOOK FOR RETURN POLICY POSTERS TO SEE  HOW WERE THEY SUPPOSE TO HANDLE THE PROBLEM . ALL I SAW WAS FALSE ADVERTISEMENT OF HOW HOME DEPOT WILL HELP YOU FIND AND GET WHAT YOU NEED. MS. TINA SAID THAT HOME DEPOT WOULD NEVER SALE AN ITEAM LIKE THAT , THEY ALWAYS(THE EMPLOYEES) CHECKED RETURN PRODUCTS BEFORE THEY RETURNED THEM BACK TO THE FLOOR. THE SITUATION GOT OUT OF HAND THAT HE CALLED HIS CONTRACTER WHICH WAS THERE WITH HIM ON THE PHONE TO SPEAK WITH HER. THE ONLY THING HE TOLD HER WAS THE BOX WAS TAPED AS MY HUSBAND TRIED TO EXPLAIN TO HER WHEN THE PURCHASE WAS MADE. AFTER SHE SPOKE WITH THE CAUCASSIAN MALE SHE FINALLY SAID OKAY TO THE EXCHANGE AND SAID THAT SHE WILL NOT TAKE THE NEXT ONE BACK IF HE NEEDED TO RETURN IT STILL IN A RUDE MANNER. THE REASON I AM COMPLAING BECAUSE MY HUSBAND AND i ARE BOTH IN THE BUSINESS OF MAKING PEOPLES LIFES LESS COMPLICETED AND WE REALLY BELIEVE IN GOOD CUSTOMER SERVICE DEALING WITH OTHER PEOPLE. WE SPEAK ABOUT IT DAILY AND IT UPSETS US WHEN WE ARE TREATED RUDELY. WE FELT ASTHOUGH HE WAS STEREOTYPICAL SITUATION AND I MYSELF DIDNT LIKE IT AT ALL. THE OTHER YOUNG LADY WHICH I CALL HER SIDE KICK WAS MS. ANITA(RUDE).

 

                                                  TO WHOM THIS MAY CONCERN

Comments[58]



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News
November 07, 2009
It's been awhile

I haven't worked on the site in quite some time. Hopefully I can finish up the few things that are left soon.

I'm pretty sure only Support and Contact are left for the outside, and categories for the admin panel.

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April 01, 2009
Status

As of right now you should be able to make a complaint, and leave comments. Please leave a comment to this article if you're having problems.

Search -  [done] Suggestions - [done] Support - [In Progress] Contact RSS - [done]

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